Service Excellence Expert External (f/m)

Brno, as of now

Brief Description

  • Provide operational support for ISRM (focusing on Security Technology & Operations teams and leadership) on the areas connected to Service Excellence.

Major Functions

  •  Maintain the current data gathering tools (excel-based) and make stability improvements, changes based upon tooling, etc. ·
  • Perform accuracy and quality checks on numbers in draft presentation (monthly report)
  • Coordinate with system and information owners to ensure external data is provided in a timely manner (AV, VM, Cybertools, Asset data, etc.)
  • Make graphical & format improvements to reports
  • Maintain distribution, document revisions, document repository
  • Work with SOC to gather incident trends and notable incidents
  • Support service modelling and onboard of services to ServiceNow
  • Support risk management and governance
  • Support Audit preparation – act as a SPOC for supported teams (incl. preparation, interface to local organization, mitigation of findings etc.)
  • Coordinate and host operational support meetings (includes the planning and preparation of materials, hosting meeting, taking minutes, etc). · Action tracking

Good to have

  • Data analytics and reporting
  • Data access and management
  • MS Office (Excel, PowerPoint, SharePoint, etc.)
  • Good written communication, English
  • Stakeholder management
  • Attention to detail and quality

What we offer

  • International environment
  • 5 weeks of vacation
  • 3 extra personal days off
  • Multisport Card
  • Meal vouchers 100 CZK/day
  • English/Czech courses
  • Trainings and education
  • Pension or life insurance
  • Excellent remuneration package
  • Wide career development opportunities
  • Mobile phone
Your contact

Lucie Janíčková

Head of Recruitment
+420 734 763 717
Holandská 859/3
639 00 Brno

Service Excellence Expert External
Residence Status