Service Coordinator (f/m)

Brno, as of now


  • Responsible for ensuring that the Infrastructure orders placed are aligned with business needs, processed, monitored/tracked until delivery to the customer.
  • Responsible for ensuring all Infrastructure services are delivered in accordance with agreed Service Level Agreements and agreed upon project plans.
  • Responsible for the accuracy of operational reporting (financial, performance, service) in front end tools relevant to the service delivered.
  • Operates all order fulfillment management request processes according to the infrastructure needs in line with business needs (GMSA IBM or internal GIS Infrastructure services).
  • Places &/or validates with technical teams, infrastructure orders/services (standard and nonstandard orders)
  • Translates requirements into commercial orders.
  • Fulfills all gatekeeping and mailbox management activities.
  • Responsible for the overall continuous improvement, cost reduction and performance of the services.

Good to have

  • Achievement of service levels corresponding in line with performance targets set with
    external/internal vendors (price/performance etc.)
  • Vendor (external-internal) management to ensure performance levels –
    o Technical reviews, Backlog reviews, Reporting results, Communication (interaction between vendor team members and customer)
  • Order fulfilment
    o Ensure accuracy of vendor catalogs
    o Problem, Issue and Escalation Management
    o Reporting
    o Operational SPOC for Novartis community
    o Track / monitor orders to delivery
    o Ensure up-to-date process documentation
    o Track invoicing process
    o Participate in Transition process
  • Written and verbal communication skills
  • Analytical and problem solving skills, solid organizational skills

What we offer

  • International environment
  • 5 weeks of vacation
  • 3 extra personal days off
  • Multisport Card
  • Meal vouchers 100 CZK/day
  • English/Czech courses
  • Trainings and education
  • Pension or life insurance
  • Excellent remuneration package
  • Wide career development opportunities
  • Mobile phone
Your contact

Lucie Janíčková

Head of Recruitment
+420 734 763 717
Holandská 859/3
639 00 Brno

Service Coordinator
Residence Status