Service CoordinatorBrno, as of now
- Responsible for ensuring that the Infrastructure orders placed are aligned with business needs, processed, monitored/tracked until delivery to the customer.
- Responsible for ensuring all Infrastructure services are delivered in accordance with agreed Service Level Agreements and agreed upon project plans.
- Responsible for the accuracy of operational reporting (financial, performance, service) in front end tools relevant to the service delivered.
- Operates all order fulfillment management request processes according to the infrastructure needs in line with business needs (GMSA IBM or internal GIS Infrastructure services).
- Places &/or validates with technical teams, infrastructure orders/services (standard and nonstandard orders)
- Translates requirements into commercial orders.
- Fulfills all gatekeeping and mailbox management activities.
- Responsible for the overall continuous improvement, cost reduction and performance of the services.
Good to have
- Achievement of service levels corresponding in line with performance targets set with
external/internal vendors (price/performance etc.)
- Vendor (external-internal) management to ensure performance levels –
o Technical reviews, Backlog reviews, Reporting results, Communication (interaction between vendor team members and customer)
- Order fulfilment
o Ensure accuracy of vendor catalogs
o Problem, Issue and Escalation Management
o Operational SPOC for Novartis community
o Track / monitor orders to delivery
o Ensure up-to-date process documentation
o Track invoicing process
o Participate in Transition process
- Written and verbal communication skills
- Analytical and problem solving skills, solid organizational skills
What we offer
- International environment
- 5 weeks of vacation
- 3 extra personal days off
- Multisport Card
- Meal vouchers 100 CZK/day
- English/Czech courses
- Trainings and education
- Pension or life insurance
- Excellent remuneration package
- Wide career development opportunities
- Mobile phone
Head of Recruitment
Head of Recruitment
+420 734 763 717
639 00 Brno