Support Services at BAK Basel Economics AG

redtoo and BAKBASEL are linked by a longstanding partnership. Read in an interview with Roger Fatton, Head of IT, what he appreciates the most regarding the support services provided by redtoo specialists.

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redtoo: For many years, redtoo takes care of your IT infrastructure. What are the qualities you prefer the most and what are the reasons for your long-term loyalty?

Roger Fatton: We are a knowledge-driven economic research institute. Our clients, who come from politics, public administration and the private industry, rely on our services in economic analysis, forecasts and consultancy. Our production processes are IT-based databases which we need to structure the millions of data points in our economic models. Hence, data is literally spoken our “raw material base”. Its highest possible quality and a permanent availability are top priority for BAKBASEL. These requirements set high standards for a permanently innovative and reliable IT infrastructure.

In the many years of our partnership with redtoo we always could rely on very high levels of professionalism and reliability. In particular, we can emphasize the commitment and competence of the redtoo specialists. Thanks to their support we always find solutions for occurring issues and we provide our staff with the best IT support possible. Until today, we are very satisfied with the performance of the redtoo team and are looking forward to a further productive cooperation.

redtoo: What are the main benefits of the service agreement with redtoo for you?   

Roger Fatton: As a rather small but highly knowledge based company with a large variety of requirements, we are obliged to maintain a complex and sophisticated IT. The service agreement with redtoo allows us to delegate rarely occurring tasks to them as specialists. This increases the efficiency of the IT department.

In addition, BAKBASEL, as a modern company, offers its employees the possibilities of mobile and home office. This is especially appreciated by young parents. Once again, a continuing access to our IT network is essential.

The service agreement with redtoo is a valuable addition to our IT department and has been perfectly adjusted to our needs. We are glad to have an external partner who can advise us on topics such as virtualization, VPN, backup / recovery and storage systems. Thanks to the regular system checks which are carried out locally and remotely by redtoo specialists, we have a good overview of the current status of our systems and will be alerted upon future bottlenecks and issues. redtoo provides services in many areas of IT at companies of all sizes and industries. From this experience we also are taking benefit in all our optimization and expansion projects.