Customer Interview with Michael Felten (pro mente Wien)

Succesful IT outsourcing at pro mente Wien

Almost one year ago pro mente Wien decided to entrust redtoo Vienna with the support of their whole IT as well as with the user support. Read in an interview with Michael Felten, MAS and director of pro mente Wien, about the reasons for this decision and how he assesses the performance of the redtoo team.


redtoo: How important is the IT for pro mente Wien?

Felten: Approximately 250 people (most of them as volunteers) are actively supporting the engagement of pro mente Wien for social and psychological health. Each year we give counsel to more than 1800 people with psychological disorders and other clients, offering a wide range of highly individualized services. Those range from information and prevention to the social and professional integration of the affected person.

To manage this mammoth task we have to rely on an over proportional amount of applications and IT services. We want our employees and volunteers to be able to fully focus on their vocation – a valuable social contribution to our society. Therefore we need reliable, tailor-made IT solutions to support them as much as possible.


redtoo: You have decided to outsource your whole IT infrastructure – why?

Felten: We didn’t make this decision accidentally – it was preceded by thorough research and analysis. pro mente Wien requires a complex IT infrastructure that is distributed over 6 locations. The aim of managing it ourselves has proven to be unrealistic. Expenses for staff and training would exceed the size of our company by far.


redtoo: Why did you elect redtoo as your partner for this outsourcing project.

Felten: We have been a non-profit since the founding of our organization in 1965, making every effort to use the donations and funding entrusted to us most efficiently and transparently. Hence perfect value for money is of major importance for our internal IT as well. redtoo’s concept showed us a thorough understanding of our requirements at first glance. The solution is highly individualized – we get exactly the services, skills and flexibility that we require. Additionally, our focus on sustainability was taken into consideration.

redtoo experts have been in charge of our whole IT infrastructure for almost a year now – managing everything to our utmost satisfaction. Our employees are also positive about the quality of the redtoo user support. This is our confirmation that we have made the right decision. Together with our partner we are cooperating for psychological health.
[author_image timthumb=’on’] [/author_image] Seraphina Opel ist seit 2011 bei der redtoo und das Küken im Team. Sie hat Management mit Schwerpunkt Marketing an der Victoria University Melbourne studiert und nennt die Sozialen Medien ihr Zuhause. Bei der redtoo ist sie verantwortlich für sämtliche Webauftritte; aber auch offline mischt sie beim Marketing kräftig mit.